待遇详情
工作职责
岗位职责:
1.To develop the overall pricing strategy for all segments, feeder markets and distribution channels, in conjunction with Director of Sales and Marketing.
2.To drive Revenue and Profit Performance and increase Market Share
3.To spread a Revenue Culture within the hotel teams
4.To optimize Room Reservation Sales by motivating the team, including cross selling and upselling.
5.To ensure PMS / Systems information is always up to date.
6.Ensure quality of reservation calls is always above 85%. (LQA – PWC – IFH – PS )
7.Safeguard guests’ information and minimize risks for the property by ensuring GDPR, PCI/DSS and other standards are strictly adhered to.
8.Ensure efficient communication to all relevant department in order to best prepare the guest’s upcoming Stay.
9.Ensure Kempinski Reservations standards are implemented and adhered to.
10.Ensure the requests are answered in a timely and in an appropriate and professional manner, reflecting European Luxury.
11.Safeguard data quality and accurate reporting.
12.Ensure Reservations team is constantly observing the highest standard of quality and sales technics.
人力资源部
凯宾斯基酒店 · 经理